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Shipping & Returns

Shipping policy

Thank you for shopping with Amé.

Below you will find information about our shipping process.

Shipping Locations

At this time, Amé ships only within the United States.

We do not currently offer international shipping.

Processing Time

Orders are typically processed within 1–3 business days.

Orders are not processed or shipped on weekends or holidays.

During busy periods or new collection launches, processing times may be slightly longer.

Shipping Time

Estimated delivery time after shipment is typically 3–7 business days, depending on your location within the United States.

Please note that delivery times are estimates and not guaranteed.

Shipping Delays

Amé is not responsible for shipping delays caused by:

shipping carriers
weather conditions
incorrect shipping addresses
events outside our control

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Incorrect Addresses

Please ensure that your shipping address is correct before placing your order.

Amé is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

Once a package has been shipped and marked as delivered by the carrier, Amé is not responsible for lost or stolen packages.

If you experience a delivery issue, please contact the shipping carrier directly.

Contact

If you have any questions regarding shipping, please contact us at:

support@ameofficial.com

Last updated: March 13, 2026

Return & Store Credit Policy

At Amé, we want you to feel confident in every piece you wear. If something isn’t quite right, we accept returns for store credit within the timeframe outlined below.

Return Window

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

be unworn, unused, and unwashed
have all original tags attached
be in original condition
be returned in the original packaging
include proof of purchase

Items that do not meet these conditions may not be accepted.

How to Start a Return

To request a return, please contact us at: support@ameofficial.com

Please include:

your order number
the item(s) you wish to return
the reason for the return

If your return request is approved, we will provide return instructions and the return address via email.Items sent back without first requesting a return will not be accepted.

Store Credit

Amé does not offer refunds to the original payment method. Once your return is received and inspected, you will be issued store credit for the value of the returned item.Store credit:

can be used on any future purchase
does not expire
will be issued to the email used to place the order

Original shipping fees are non-refundable. Return ShippingCustomers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

your order number
photos of the issue

We will work quickly to resolve the issue.Non-Returnable ItemsThe following items cannot be returned:

sale items
gift cards
items returned outside the return window
worn, washed, or damaged items

Shipping Availability

At this time, Amé ships only within the United States.
Returns are accepted only for orders shipped within the U.S.

Contact

If you have any questions about returns or exchanges, please contact us at: support@ameofficial.com

Last updated: March 13, 2026

Privacy & Terms

Privacy policy

Amé operates this website and online store to provide customers with a curated shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or make a purchase.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to personal information, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our store, we may collect the following information:

Contact information

Name
Email address
Phone number
Billing and shipping address

Payment information

Payment details
Transaction confirmation
Billing information

Payment processing is handled securely through Shopify and its payment providers.

Account information

Login credentials
Account preferences
Order history

Shopping activity

Items viewed
Items added to cart
Purchase history

Communications

Messages sent to customer support
Feedback or inquiries

Device information

IP address
Browser type
Device information

Usage data

Pages visited
Interactions with our website
Time spent on pages

How We Collect Your Information

We may collect information in the following ways:

Directly from you

When you:

Create an account
Place an order
Subscribe to emails
Contact customer support

Automatically

When you use our website through technologies such as:

Cookies
Website analytics
Device identifiers

From service providers

We may receive information from trusted partners who help operate our store, such as:

Shopify
Payment processors
Shipping and fulfillment partners
Analytics providers

How We Use Your Information

We use your personal information to:

Process and fulfill orders

Process payments
Ship products
Manage returns and exchanges

Improve our store

Understand how customers use the website
Improve product recommendations
Enhance the shopping experience

Communicate with you

Send order confirmations
Provide customer support
Send updates related to purchases

Marketing and promotions

We may send promotional emails about new products, collections, or offers.
You may unsubscribe from marketing emails at any time.

Security and fraud prevention

We use personal information to:

Detect suspicious activity
Protect our customers and store from fraud

Legal compliance

We may process information when required to comply with applicable laws or legal obligations.

How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our store.

This may include:

Shopify

Our store is hosted on Shopify. Shopify processes information necessary to operate the platform and checkout system.

Service providers

We may share information with companies that help us run the store, including:

Payment processors
Shipping and fulfillment partners
Email service providers
Analytics services

These providers only receive the information necessary to perform their services.

Legal requirements

We may disclose information if required to comply with laws, legal requests, or to protect our rights.

Shopify and Data Processing

Our store is hosted by Shopify Inc. Shopify provides the platform that allows us to sell products and process transactions.

Information you provide during checkout may be processed by Shopify and its payment partners.

You can learn more about Shopify’s privacy practices here:

https://www.shopify.com/legal/privacy

Third-Party Websites

Our website may contain links to external websites or services.
We are not responsible for the privacy practices of those third-party websites. We encourage you to review their policies before providing personal information.

Children's Privacy

Our services are not intended for children under the age of 16.
We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can remove the information.

Data Security

We take reasonable steps to protect your personal information.

However, no method of transmission over the internet is completely secure. While we work to protect your data, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce store policies

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data
Request a copy of your data

To exercise these rights, please contact us using the contact information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Updates will be posted on this page with a revised Last updated date.

Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email:
support@ameofficial.com

Last updated: March 12, 2026

Terms of service

Welcome to Amé. These Terms of Service govern your use of our website and online store. By accessing or purchasing from our store, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website.

Use of Our Website

You agree to use our website only for lawful purposes. You must not use the website in a way that could damage, disable, or interfere with the operation of the store or the experience of other users.

You must not attempt to gain unauthorized access to any part of the website or its systems.

Products

We strive to display our products as accurately as possible. However, colors and appearance may vary depending on your device or screen settings.

We reserve the right to modify or discontinue products at any time without notice.

Orders

When you place an order with Amé, you agree that all information provided is accurate and complete.

We reserve the right to refuse or cancel any order at our discretion, including if:

the product is unavailable
pricing errors occur
we suspect fraudulent activity

If we cancel your order after payment has been processed, the payment will be refunded.

Pricing

All prices are listed in U.S. dollars and may change without notice.

Prices do not include shipping or taxes unless otherwise stated.

Shipping

Shipping times provided on our website are estimates only. Amé is not responsible for delays caused by shipping carriers or events outside of our control.

Once an order has been shipped, responsibility for the package transfers to the carrier.

Returns

Returns are accepted in accordance with our Return & Store Credit Policy, which is available on our website.

Intellectual Property

All content on this website, including logos, images, designs, graphics, and text, is the property of Amé and may not be copied, reproduced, or used without written permission.

Limitation of Liability

Amé is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our liability is limited to the value of the purchased product.

Changes to These Terms

We may update these Terms of Service at any time. Updates will be posted on this page with a revised Last updated date.

Contact

If you have any questions about these Terms of Service, please contact us at:

Email:
support@ameofficial.com

Last updated: March 12, 2026